At Meubels Voor Thuis, we strive to make your shopping experience enjoyable from start to finish. Below you’ll find all the details about our shipping and returns policies to ensure complete satisfaction with your purchase.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping (Recommended)

  • Carrier: DHL or FedEx
  • Shipping cost: €12.95
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking and insurance

Free Shipping

  • Available for orders over €50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking available

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with an item, you may return it within 15 days of receiving your order.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless faulty:

  • Badtextiel (handdoeken, badmatten)
  • Hamamdoeken
  • Gastendoekjes
  • Beddengoed (if unpacked)

Return Conditions

To be eligible for a return:

  • Item must be unused and in its original condition
  • Item must be in the original packaging with all tags and accessories
  • Item must not show any signs of wear or damage

4-Step Return Process

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with:

  • Subject: Retouraanvraag – [Your Order Number]
  • Message including:
    • Order number
    • Product name
    • Reason for return
    • Preferred solution (refund or exchange)

Step 2: Receive Return Instructions

Within 2 business days, you’ll receive an email with:

  • Return authorization
  • Return label (if applicable)
  • Specific packaging instructions

Step 3: Ship Your Package

Carefully repackage the item in its original packaging and attach the return label. Ship via:

  • For paid returns: Use the provided DHL/FedEx label
  • For free returns: Follow the specific instructions in our email

Tip: Take photos of the packaged item and shipping receipt for your records.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days
  • Exchanges: New item shipped within 1-2 business days after confirmation

Refund Information

Refunds will be issued to your original payment method:

  • Credit cards (Visa, MasterCard, JCB): 5-7 business days processing + bank processing time
  • PayPal: 3-5 business days

Original shipping costs are non-refundable unless the return is due to our error (wrong or damaged item).

Frequently Asked Questions

How long until I receive my refund?

After we receive and inspect your return, it takes 5-7 business days to process your refund. Additional bank processing time may apply.

Can I exchange for a different product?

Yes, you can request an exchange during the return process. We’ll send you a link to select a new product from our collection.

Who pays for return shipping?

You’re responsible for return shipping costs unless the return is due to our error (wrong or damaged item).

Contact Us

For any questions about our shipping or returns policy, our friendly customer service team is happy to help:

We appreciate your trust in Meubels Voor Thuis and strive to make every shopping experience pleasant, from order to delivery and beyond.